Category
Product
$0.00
1
3–5 day delivery
14-day returns
Pay on delivery
Eligible products may be returned within 14 days of delivery. To qualify, the item must generally be unused, undamaged, in its original packaging, and have all applicable seals, tags, accessories, manuals, and included materials intact. Proof of purchase or valid order information may be required.
Returned products must be in a condition suitable for resale unless the return is being made because the product arrived damaged, defective, or incorrect. Products showing signs of use, damage, alteration, missing components, or improper handling may be refused or may be subject to an applicable deduction.
Certain products may not be eligible for return due to hygiene, safety, consumable, digital, or product-specific restrictions. These may include opened personal care products, perishables, consumables, personalized products, activated SaaS licences, redeemed gift cards, activated memberships, and products specifically marked as non-returnable.
Digital goods, software licences, memberships, subscriptions, and similar products may only be eligible for cancellation or refund before activation, redemption, download, or use. Once a digital product or membership has been activated or redeemed, it is generally not eligible for return or refund except where required by applicable law.
Return requests should be submitted within 14 days from the date of delivery using the available support or return request option on the website. Customers should provide the order ID and relevant details explaining the reason for the return.
Return requests may be reviewed before approval. Additional information, photographs, or product details may be requested to determine whether the item qualifies under this policy.
Once an eligible return is approved, a courier pickup may be arranged where the service is available. Customers should securely package the product and include all applicable original components before handing it over to the courier.
Return shipping arrangements may depend on the reason for the return. Where a product is damaged, defective, incorrect, or otherwise qualifies for a service-related return, return shipping may be arranged at no additional cost. Change-of-mind returns may be subject to applicable return shipping conditions.
Customers should inspect parcels as soon as reasonably possible after delivery. Visible or transit-related damage should generally be reported within 48 hours with clear photographs of the product and packaging. Eligible damaged items may qualify for a replacement, return, or refund.
If a product develops a defect or arrives defective, customers should report the issue through the available support channel. Depending on the nature of the defect, an eligible product may be repaired, replaced, returned, or refunded in accordance with applicable requirements.
If an incorrect product is delivered, customers should notify support promptly and provide the order details and photographs where requested. After verification, an appropriate replacement, return, or refund may be arranged.
If an order appears to be missing an item or component, the issue should be reported as soon as possible. We may review packing and delivery records before arranging a replacement, refund, or other appropriate resolution.
Returned products are inspected after they reach the designated processing facility. Inspection may take up to two business days or longer in exceptional circumstances. Approval of a return does not necessarily mean that the refund is issued before inspection is complete.
A refund is issued only after the returned product has been received and verified as eligible, unless the issue qualifies for an alternative resolution such as a replacement. Refund amounts may be adjusted where applicable due to missing components, damage caused after delivery, or other conditions permitted under this policy.
Because orders are placed using Cash on Delivery, refunds are not issued to credit cards, debit cards, or online payment accounts. Eligible refunds for Cash on Delivery orders are handled through the available refund methods described below.
Approved Cash on Delivery refunds may be provided through an eligible bank transfer method or as store credit, subject to the applicable refund process. The available method may depend on the order and information required to complete the refund securely.
Courier or pickup personnel are not authorized to provide cash refunds when collecting a returned product. Refunds are processed only after the applicable return and inspection procedures have been completed.
Once a return has been received, inspected, and approved, eligible refunds are generally processed within five business days. The time required for a bank transfer or other refund method to become available may vary depending on the receiving financial institution or service.
Where store credit is selected or offered, the approved amount will be credited according to the applicable store-credit procedure. Store credit may be subject to additional terms regarding use, expiry, exclusions, or transferability where permitted by applicable law.
Eligible products returned because of a change of mind must meet the 14-day return requirements and must generally remain unused and in their original condition. Products that are excluded from returns remain non-returnable even when the request is made within the return period.
Exchanges may be offered for eligible products depending on stock availability. If the requested replacement is unavailable, an eligible refund or store-credit resolution may be provided instead.
Refusing a Cash on Delivery order at the time of delivery is not automatically treated as an approved return. Repeated refusal of confirmed orders or repeated failed delivery attempts may result in cancellation of the order or restrictions on future Cash on Delivery availability.
Return requests submitted after 14 days from delivery may be declined unless the product is covered by a separate warranty, statutory right, or an exception approved under the applicable circumstances.
We may restrict or decline returns where there is evidence of repeated misuse, fraudulent claims, product substitution, intentional damage, false information, or other abuse of the return and refund process.
Exceptions may be considered for damaged, defective, incorrect, or otherwise exceptional orders. Any approved exception does not create an automatic entitlement to the same exception for future orders.
This Return and Refund Policy may be updated when necessary to reflect changes in products, services, fulfilment procedures, or applicable requirements. The latest version made available on the website will apply to eligible requests, subject to any rights that cannot lawfully be excluded.