HomePrivacy Policy

Privacy Policy

Effective October 2026

1. Information We Collect

We collect information you provide when using checkout, newsletter, contact, support, or other website forms. This may include your full name, email address, phone number, date of birth, delivery address, order details, communication preferences, and information included in your messages or enquiries.

2. Cash on Delivery Only

Our store operates exclusively through Cash on Delivery. We do not ask customers to provide or store credit card numbers, debit card numbers, CVV codes, online banking credentials, or other online payment credentials through the website. Payment is collected through the delivery process when the order is delivered.

3. Order Information

When you place an order, we collect the information necessary to confirm, prepare, dispatch, and deliver it. This may include your name, phone number, delivery address, products ordered, order amount, delivery instructions, and order status.

4. How We Use Information

Your information is used to process and confirm orders, pack and dispatch products, arrange Cash on Delivery shipments, provide delivery updates, respond to support enquiries, manage returns and refunds, improve website functionality, prevent misuse, and maintain the security of our services.

5. Promotional Communications

With your consent, we may use your email address or phone number to send promotional emails, product updates, special offers, recommendations, and other marketing communications. You may unsubscribe from promotional communications at any time. Essential messages relating to orders, deliveries, returns, or customer support may still be sent when necessary.

6. Cookies and Browser Storage

We may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve your shopping experience. Cart contents may be stored locally in your browser to help maintain your shopping session.

7. Cart Information

Items added to your cart may be temporarily maintained through browser storage on your device. Cart information that has not been submitted as an order is not treated as a completed purchase record. Clearing browser storage or using another device may remove locally stored cart contents.

8. Website Usage Data

We may automatically receive limited technical information when you visit the website. This may include your IP address, browser type, device type, operating system, pages viewed, referring pages, approximate session information, and interactions with website features.

9. Third Party Services

We may use trusted third-party providers to support website hosting, analytics, communications, logistics, delivery, technical maintenance, and customer service. Only information reasonably necessary for the relevant service may be shared with these providers.

10. Delivery Partners

To fulfil Cash on Delivery orders, limited information such as your name, phone number, delivery address, order details, and applicable delivery instructions may be shared with trusted courier or logistics partners. This information is provided only to the extent reasonably necessary to complete delivery and related service activities.

11. Data Protection

We use reasonable technical and organisational safeguards to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss. Information transmitted through the website may be protected using encrypted connections, and access to stored information is restricted where reasonably appropriate.

12. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer support, manage returns and refunds, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal or regulatory requirements.

13. Information Sharing

We do not sell or rent your personal information to advertisers or data brokers. Information may be shared with service providers when required to operate the website, fulfil orders, arrange delivery, provide support, protect our services, or comply with applicable legal obligations.

14. Fraud Prevention

We may review order information, contact details, device information, and website activity to identify suspicious orders, fraudulent activity, repeated failed deliveries, misuse of Cash on Delivery services, or other activity that may affect the security and reliability of the store.

15. Information Accuracy

Customers are responsible for providing accurate and current information. Incorrect names, phone numbers, email addresses, or delivery addresses may result in unsuccessful order confirmation, communication, or delivery.

16. Children's Privacy

The website is not intended to knowingly collect personal information from children where such collection is not permitted. If we become aware of information collected in circumstances where it should not have been collected, we may take reasonable steps to remove it.

17. Third-Party Links

The website may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites. Customers should review the privacy policies of external services before providing them with personal information.

18. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information. Some information may need to be retained where required for legitimate business, security, legal, or dispute-resolution purposes.

19. Marketing Preferences

You may unsubscribe from promotional emails or adjust your marketing preferences using the available options provided with those communications. Unsubscribing from marketing does not prevent essential communications regarding existing orders, deliveries, returns, refunds, or support requests.

20. Security Limitations

While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We continuously work to reduce security risks and protect information handled through the website.

21. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, or applicable requirements. Any revised version will be made available through the website.

22. Privacy Requests

If you have questions about this Privacy Policy or wish to make a privacy-related request, you may use the customer support and communication options provided through the website.

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